This role is a contractor position, starting full time on-site during the training period and then transiting to hybrid (minimum 2 days on-site) at a time to be determined. Schedule core hours are 7:30 AM – 4:00 PM.
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\nCandidate should be a proactive team player with sharp attention to detail and analytical skills, taking initiative to address and resolve issues.
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\nCustomer Account Specialist
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\nHigh level of computer transactions daily, administering 200+ orders at any given time
\nProven ability to maintain accuracy in a dynamic environment
\nCustomer interaction management, both internal and external
\nAdministering commercial and/or military repair orders; included by not limited to acknowledging, quoting, exchanging, and invoicing customer orders
\nManaging, interpreting, and executing customer contractual requirements
\nEffectively processing orders to maintain customer service levels and proactively mitigate on-time delivery risk and financial penalties
\nDetermining validity and disposition of warranty claims
\nAdhering to Global Trade compliance regulations
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\nPreferred Qualifications
\nSAP proficiency
\nMRO Customer Account Management
\nUS Government Repair Contract Administration
\nFAR’s and DFAR’s
\nCAV
\nPIEE
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\n*Role open up to 3 years