{"start":0,"count":1,"data":[{"publicDescription":"<p>Elevate Technology Solutions<br />\nLevel 2 Field Services Engineer — Needham, Massachusetts (Onsite Daily)&nbsp;</p>\n\n<p>Elevate is seeking a Field Services Engineer to support a growing portfolio of life sciences and biotech customers in the Framingham / Waltham corridor. This is a client-facing, onsite-heavy role where customer engagement and professionalism are critical.</p>\n\n<h3>What You’ll Do</h3>\n\n<p>You will serve as the frontline IT presence for Elevate’s managed services clients — primarily in the Life Sciences / Biotech / Pharma space — delivering deskside and remote support. Responsibilities include:</p>\n\n<ul>\n\t<li>\n\t<p>Provide onsite IT support 4 days/week across Framingham/Waltham and nearby client locations; 1 day/week remote</p>\n\t</li>\n\t<li>\n\t<p>Build and deploy laptops (Windows via Intune; Mac via Kandji), onboard users, and run workstation lifecycle</p>\n\t</li>\n\t<li>\n\t<p>Troubleshoot Level 1–2 tickets (A/V, Wi-Fi, VPN, printers, conference rooms, MFA, phone systems)</p>\n\t</li>\n\t<li>\n\t<p>Deliver high-touch support to VIP and executive users with urgency and discretion</p>\n\t</li>\n\t<li>\n\t<p>Support Windows 11 upgrades and rollouts</p>\n\t</li>\n\t<li>\n\t<p>Collaborate with Elevate’s Helpdesk Lead for escalations and documentation</p>\n\t</li>\n</ul>\n\n<h3>What We’re Looking For</h3>\n\n<ul>\n\t<li>\n\t<p>3+ years in IT support or Field Services; prior MSP experience strongly preferred</p>\n\t</li>\n\t<li>\n\t<p>Experience supporting Life Sciences / Biotech / Pharma environments or willingness to complete required lab safety protocols</p>\n\t</li>\n\t<li>\n\t<p>Technical depth across:</p>\n\n\t<ul>\n\t\t<li>\n\t\t<p>Windows &amp; macOS support</p>\n\t\t</li>\n\t\t<li>\n\t\t<p>Intune and Kandji imaging / deployment</p>\n\t\t</li>\n\t\t<li>\n\t\t<p>Azure / AWS fundamentals</p>\n\t\t</li>\n\t\t<li>\n\t\t<p>Identity &amp; Access Management (Okta/Entra) strongly desired</p>\n\t\t</li>\n\t\t<li>\n\t\t<p>Scripting (PowerShell or Python) a plus</p>\n\t\t</li>\n\t</ul>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p>Soft skills: polished client presence, strong communication, ability to support senior stakeholders, self-directed, reliable</p>\n\t</li>\n\t<li>\n\t<p>Must be local to Boston and able to travel routinely to client sites</p>\n\t</li>\n\t<li>\n\t<p>Reports to Elevate’s Quincy &nbsp;office when not onsite</p>\n\n\t<h3>Why Elevate</h3>\n\n\t<p>This role sits at the intersection of technical execution and white-glove client service for sophisticated, growing life sciences accounts. Elevate offers exposure to enterprise-grade environments, commercial and federal clients, and long-term career paths in managed services and engineering.<br />\n\t<br />\n\tSalary Range- $65,000- $80,000<br />\n\t<br />\n\tInd-1</p>\n\t</li>\n</ul>\n","id":5341,"title":"Field Service Engineer"}]}